PlayOJO Terms and Conditions

Welcome to PlayOJO Casino. These terms and conditions govern your use of our website, our games and every service we provide, whether you access us through the desktop site, the PlayOJO app or any other platform we operate. By completing registration and creating a Play OJO login, you confirm that you have read, understood and agree to be bound by these terms in full. If you do not agree with any part of this document, we ask that you do not use our services.

Who We Are and How We Are Licensed

We are operated by Skill on Net Ltd, a company registered in Malta under Reg. No. C50024, with registered offices at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex, Malta. Our deposit and withdrawal processing for UK players is handled by Skill On Net Limited, registered in England and Wales under No. 14264775, based at Suite A, 4-6 Canfield Place, London NW6 3BT. We hold a licence from the UK Gambling Commission, account number 39326, first granted in 2014, and we are bound by English law, with the courts of England having sole jurisdiction over any dispute. Our random number generator is independently audited by iTech Labs, and we hold player funds separately at Barclays, meeting the Gambling Commission's medium protection segregation standard. Where we are unable to resolve a complaint internally, eCOGRA acts as our authorised alternative dispute resolution provider.

Restricted Territories

Only players resident in Great Britain may register and play on our UK casino and bingo site. We reserve the right to restrict access from any jurisdiction where online gambling is not permitted, and new players in Northern Ireland are excluded from our bingo welcome offer.

Account Registration and PlayOJO Login

To use our services, you must create a Play OJO login using accurate, current and complete information. We only permit one account per person, household and IP address. Once you have registered, you can access our platform at any time using your PlayOJO login credentials, and we recommend keeping your password confidential. We reserve the right to verify your identity, age and payment details at any stage, and we may suspend an account while checks are ongoing.

Currencies, Deposits and Withdrawals

Accounts default to GBP, and once set, your account currency cannot be changed. A first deposit made in EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR or RUB will automatically update your account to that currency instead. We accept a minimum deposit of £10 across all methods, including PayPal, Paysafe, Visa, Mastercard, Open Banking and Apple Pay, with fixed equivalents in other supported currencies. Some payment options may carry a deposit fee, which we always display clearly in the cashier before you confirm a transaction.

There is no minimum withdrawal amount on any method we offer, although for withdrawals under £5 we reserve the right to issue payment by cheque. We operate a closed-loop withdrawal policy: if your deposit method cannot accept withdrawals, we will require full verification of an alternative method held in your own name. Wire transfer withdrawals carry a £10.00 fee, waived above £500, while card and e-wallet withdrawals are free. We only process withdrawal requests submitted through the withdrawal page in our software, never by e-mail or telephone. Our stated aim is to complete all withdrawals within a few hours, and we process 95% of requests within minutes, giving players some of the fastest Play OJO withdrawal times in the industry. If a withdrawal cannot be completed to your chosen method and no alternative is on file, we will return the funds to your balance after 7 days.

Bonuses and Promotions

We are proud to offer every bonus and reward free of wagering requirements, meaning any winnings you generate from a bonus are paid to you as real cash with no play-through conditions attached. Our welcome package includes 50 free spins on a first deposit of £10 or more, credited instantly as a Play OJO free spins offer on a specific slot title, each spin carrying its own notional value. Any winnings from these spins are yours to keep or withdraw immediately.

For bingo players, we offer 500 free bingo tickets once £10 or more has been wagered on bingo following a qualifying deposit, alongside ten days of free bingo in our Rookies Room. Please note that mini-games are excluded from this offer, tickets are valid for 48 hours, and new players in Northern Ireland cannot claim this particular promotion. Every first-deposit offer we advertise is subject to an automatic eligibility check at registration, and if your account does not qualify for bonuses, we will notify you by e-mail as soon as your account is created.

We also run regular Kickers, personalised offers delivered directly to your account, and from time to time we issue a Play OJO Kicker Code or a PlayOJO Kicker Code as part of a targeted campaign. Any code we issue is valid only for the account it was sent to and cannot be transferred, exchanged for cash, or combined with another offer unless we state otherwise.

Fair Play Policy

We monitor all betting activity to protect the integrity of our rewards. Accruing OJOplus, unlocking OJO Levels or claiming OJO Wheel rewards through low-margin, equal, zero-risk or hedge betting, whether alone or in collusion with other players, breaches our Fair Play Policy. Depositing purely to claim an offer with no genuine intention of risking the funds is also prohibited. We reserve the right to void current and future rewards, adjust your balance, and close accounts found to be in breach of this policy.

Loyalty Program

Our OJO Levels programme rewards you with points on every game you play, unlocking free spins, OJO Wheel spins, free bingo tickets, Prize Twister spins and cash as you progress. Levels can never go down, only up, and there is no limit on how many points you can collect. Through OJOplus, we return a percentage of every real-money bet to a separate balance in real time, regardless of outcome, and this balance can be redeemed in full to your real-money balance at any time with no wagering attached. The exact percentage applied per game is published on our site and may change without prior notice. An unredeemed OJOplus balance is automatically removed after 180 days of inactivity.

PlayOJO Bingo

Play OJO Bingo operates as a distinct product within our platform, with its own lobby covering 90-ball, 80-ball and 75-ball games, video bingo, live bingo and Slingo. PlayOJO Bingo carries no free-play mode and is always played with real money. Bingo jackpots come in four types - Progressive, Fixed, Community Progressive and Community Fixed - and the amount displayed in our lobby is indicative only; the server-side figure at the moment of a win is what we actually pay out.

Customer Support

Our support team is available around the clock via PlayOJO live chat, which launches once you are signed in, and by e-mail at support@playojo.com. If a complaint requires escalation, we aim to provide a decision from a manager or supervisor within 96 hours, after which eCOGRA remains available as an independent dispute resolution body.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, our licensing obligations or applicable law. We will always publish the current version on our site, and continued use of our services after any change constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we operate.

Governing Law

These terms are governed by English law, and any dispute arising from your use of our services is subject to the exclusive jurisdiction of the courts of England. We remain committed to operating transparently, fairly and in full compliance with our UK Gambling Commission licence at every stage of your relationship with us.